Refund policy

At KawaiiKeychains.store, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

Returns

• Eligibility: Returns are accepted within 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
• Condition: To be eligible for a return, the item must be unused and in the same condition that you received it. It should also be in the original packaging.
• Process: To initiate a return, please contact us at support@KawaiiKeychains.store with your order number and the item(s) you wish to return. Our team will provide you with the return instructions and an address to send your return.
• Non-returnable items: Certain items, such as personalized or custom-made products, cannot be returned unless defective or damaged.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 7-10 business days, depending on your bank or credit card issuer.

Exchanges

• We offer exchanges for defective or damaged items. If you received a defective item, please contact us immediately at support@KawaiiKeychains.store, and we will arrange for an exchange at no additional cost to you.

We hope you love your purchase, but if you need to return or exchange it, we are here to help!